As we all navigate the unprecedented, extraordinary and evolving coronavirus (COVID-19) pandemic, we want you to know that you always have been, and you always will be, our very top priority. We will get through to better times and we are so grateful you have been by our side to help us realize our mission, and we hope yours, turning vacations dreams into lifelong memories. From the very beginning, we have been proud to bring you the best in unlimited luxury for an all-inclusive experience and it is our most sincere wish to serve you again soon.
Also deep at our core, is our dedication to the health, safety, and well-being of our guests and our teams. To that end, we fully understand that you have questions about the rapidly changing environment around this situation and we are committed to sharing clear, up-to-date information about the steps we are taking so when you need to, you can make the most informed decisions.
We are in contact with tour operators, airlines and other partners to understand their changing protocols and procedures. We are also monitoring announcements from government entities and health departments in our area.
At our resort-level, and in an abundance of caution, we have implemented several new policies and procedures beyond our already stringent health and safety protocols. These additional standards follow recommendations from the European Center for Disease Prevention and Control (ECDC), The World Health Organization (WHO) and the local National Public Health Organization (NPHO). Additional activity includes:
YOUR PEACE OF MIND
It is important to us that you are able to make informed travel decisions based on individual circumstances, and that you have peace of mind anytime you may choose to visit any of our properties.
We recognize that the news about the coronavirus can be concerning and encourage you to avoid rumor and speculation by seeking information on your own from credible sources, like the European Center for Disease Prevention and Control (www.ecdc.europa. eu) and the World Health Organization (www.who.int ).
Even in these challenging times, please know that we remain at your service. Our corporate values are founded in a heartfelt commitment to you, your well-being and delivering amazing vacation experiences when you choose to travel.
We are here for you today and will be here for you tomorrow. From our family to yours, please be well and thank you again for your loyal patronage.
Sincerely, The Management